Choose the operating airline to see its verified report, claim, tracking and appeal paths. Each guide also lists the evidence to prepare before opening the carrier's form.
This is a source directory, not a ranking. It records where each airline tells passengers to report a baggage problem, submit costs or loss evidence, and track or appeal a case.
We include operating airlines for which an official baggage route can be verified. A report route creates the PIR or file reference; a claim route submits the written demand and evidence. Where the airline separates tracking or appeal, those links are recorded too.
Every entry is checked against the airline's own website or conditions of carriage. Each card shows its own link-check date. Automated availability checks supplement manual source review; protected forms are not marked broken just because they block automated requests.
A public claim email is counted only when the airline publishes it for baggage claims. General customer-service addresses are not substituted. A missing email therefore means no relevant public address was found on the verified official route, not that email can never be used.
Report a delayed bag within 48 hours where online reporting is available. Reimbursement requests for reasonable essential purchases should be submitted within 21 days after the bag is returned.
No public claim emailA baggage problem must be reported first. Keep your report reference and receipts; damaged baggage should be reported within 7 days and missing baggage promptly.
No public claim emailKeep the PIR reference. Lufthansa states that essential replacement purchases must be reasonable; reusable clothing may be reimbursed differently from consumable toiletries.
No public claim emailReport the irregularity and retain the report reference before requesting reimbursement. Keep all purchase receipts and proof of journey.
No public claim emailDelta requires a file reference number. Its published guideline for reasonable delayed-bag expenses is generally USD 50 per day for the first five days, but this is not described as a hard cap.
No public claim emailObtain and keep the 13-character file reference created when the baggage problem is reported. Submit supporting receipts and the passenger property questionnaire when requested.
No public claim emailReport the baggage issue first and keep the file reference. Claims should include receipts, baggage tags and the itinerary.
No public claim emailUse the Emirates baggage claim form with the PIR reference, baggage tag, travel documents and supporting receipts.
No public claim emailReport the problem at the arrival airport and keep the case reference. Written damage complaints generally have a 7-day window and delay complaints a 21-day window after delivery.
No public claim emailRyanair requires a separate baggage claim after the airport PIR report. The 10-character PIR reference is mandatory; published processing targets are 15 working days for delayed/damaged and 28 working days for lost baggage.
No public claim emaileasyJet asks passengers to report the issue at arrival. Its terms describe limited essential-item reimbursement for qualifying outbound delays and require documentary evidence.
No public claim emailReport the issue before leaving the airport, retain the PIR and submit reasonable interim expenses with receipts through the baggage irregularity follow-up process.
No public claim emailWizz Air wants a PIR first, then a separate claim under the Bag delay, Bag loss or Bag damage category. Damage noticed after leaving the airport has to be reported within 7 days of arrival, or within 21 days of delivery if the bag arrived late. A bag not found 21 days after the report is treated as lost.
No public claim emailIberia states the baggage deadlines in its own passenger-rights page: 7 days for damage, 21 days for delay and for misplacement, counted from the day the baggage was placed at your disposal, and two years to bring the claim itself.
No public claim emailVueling accepts a claim for essentials only once 24 hours have passed since the PIR and the bag has been returned, and then within 21 days of getting it back. Damage has to be claimed within 7 calendar days of receiving the bag. Compensation for a bag still missing can be requested from 21 days after the PIR was opened.
No public claim emailITA Airways offers compensation for damage at the airport office itself, as a flight voucher or a replacement suitcase. If that does not fit the case, the online form has to be used within 7 days of the P.I.R., or 21 days from delivery when the damage followed a late delivery. A bag not located within 45 days is declared lost.
No public claim emailSAS accepts an online report within 72 hours of arrival for both delay and damage, and after that only a phone call to the arrival service inside 7 days. A damaged bag needs both a PIR and a submitted claim within 7 days. Expenses after a delay of more than 24 hours away from home are claimed within 21 days of getting the bag back.
No public claim emailNorwegian requires the delay report to be made at the airport, either with a representative or through MyBag. Essential purchases are claimed within 21 days of the bag being made available, and a damaged bag within 7 days of receiving it. A bag still missing after 21 days can be claimed as lost.
No public claim emailFinnair cannot process a baggage report made more than 7 days after the flight, and that limit covers both delay and damage. Compensation for necessary purchases is asked for within 21 days of receiving the bag. A damage report stays valid for two months.
No public claim emailLOT wants the report made before you leave the baggage claim area, at the Lost and Found office or through the QR code in the hall. Damage found later can still be notified in writing within 7 days, but then you have to show the damage happened in the airline's care. A documented claim is due within 21 days of delivery.
Public claim emailSWISS wants delayed baggage reported immediately, online or at the tracing office, and issues a PIR number such as ZRHLX12345. Damaged baggage can be reported online up to three days after the flight, or within seven days if the damage is noticed at home. Refunds for replacement items can be claimed within two years, and a bag not found more than 21 days after the report is treated as lost.
No public claim emailAustrian Airlines wants a delayed bag reported immediately, online or at the tracing office, and issues a PIR number such as VIEOS12345. Damaged baggage must be reported within seven days of the flight. Refunds for replacement items and a claim for a bag lost after more than 21 days both have a two-year deadline and go to Feedback Management.
No public claim emailBrussels Airlines wants a missing bag reported at the airport, with a reference such as BRUSN12345, or online within 24 hours of arrival. A contents list is required after five days, and a bag not found 21 days after that list is considered lost. Damage and missing contents must be claimed in writing within seven days of receiving the bag.
No public claim emailEurowings wants a delayed or damaged bag reported at the airport tracing desk or through Baggage Self-Service, which issues a PIR number such as CGNEW12345. A written damage report is possible within seven days but reverses the burden of proof. Replacement purchases are refunded up to 30 euro per person per day for three days, claimed within 21 days, and a bag not found after 21 days is treated as lost.
Public claim emailTAP wants a lost baggage report within 72 hours of landing, in person at a Lost & Found desk or through the online form, which issues a PIR of five letters and five numbers. TAP states clearly that a lost baggage report is not itself a claim and that a written claim must also be presented. If the bag is not located within 72 hours, TAP asks for a contents description within five days of the request.
No public claim emailAEGEAN registers a delayed bag in WorldTracer and issues a File Reference such as ATHA312345. Reimbursement for essentials after a delay of more than 24 hours away from home is up to 40 euro a day in Economy and 60 euro in Business, requested within 21 days of receiving the bag. Damage must be reported before leaving the baggage claim area, or within seven days with photos. A bag not found within 45 days moves to settlement, or 21 days for Business and Gold members.
No public claim emailAir Europa wants a delayed bag reported online within 24 hours of arrival or in person, which creates a PIR such as PMIUX12345. A delay claim must be formalised within 21 days of the incident, and a damage claim within seven days, in both cases by email to the baggage customer service address.
Public claim emailTransavia wants a missing bag reported at the baggage counter, which issues a Property Irregularity Report with a file number, or through the online declaration form. The airport searches for the first five days and Transavia from day six to 21. A bag not found after 21 days can be claimed as lost through the online form. Damage is reported at the desk on the PIR and expenses are declared through the contact form with photos of the receipts.
No public claim emailJet2 completes a Property Irregularity Report with its Customer Helpers before you leave the airport, and a PIR on its own is not a claim. Damaged baggage claims must be sent in writing within 7 days of completing the PIR or of the return flight, whichever is later, and delayed or lost baggage claims within 21 days. Jet2 aims to respond within 28 days.
No public claim emailTUI asks you to complete a Property Irregularity Report at the arrival airport before leaving. Delayed baggage claims must be made in writing within 21 days of the bag being delivered, and damaged baggage must be registered within 7 days of the return flight through its baggage replacement specialist. A bag missing for more than 21 days is treated as lost.
Public claim emailAer Lingus asks for a delayed bag to be reported as soon as possible and within 7 days of travel, at the airport or through its ReportMyBag form, which issues a Delayed Baggage Reference Number. Damage not reported on arrival goes through the WorldTracer Passenger Self Service link: the damaged baggage page allows seven days from receiving the bag, while the claim form itself says five, so report inside five days to be safe. For essential purchases the airline publishes guide amounts of EUR 100 first needs on day 1, then on average EUR 50 a day for days 2 to 3, EUR 40 for days 4 to 8 and EUR 20 for days 8 to 21, and says they are guidance, not a cap. A bag delayed beyond 21 days is treated as lost and settled up to 1,519 SDR, which Aer Lingus puts at about EUR 1,900, with any essential-expense payments deducted from that final settlement.
No public claim emailPegasus asks you to go to the baggage office handling its flights before you leave the arrivals hall and have a Property Irregularity Report (PIR) prepared, with your PNR, ticket or boarding pass, baggage tag and ID. Its General Rules warn that a passenger who cannot present the baggage tag issued in their name together with the PIR loses all rights to a baggage claim. Damage that only shows later must be reported in writing within seven days of arrival, a delay claim within 21 days of the bag being placed at your disposal, and the right to sue expires after two years. The claim itself goes to the Pegasus Baggage Service through the online application in Pegasus Assistant, with the PIR, the tag, a contents list for a lost bag or the brand, model and purchase or repair invoices for a damaged one, and your bank details.
No public claim emailCondor offers self-service to report a baggage delay or damage after your flight, but only within 3 days of the flight (72 hours through the self-service tool, or within 5 days at the airport). A damaged bag must be reported within 7 days of arrival, and replacement-purchase documents for a delay must reach Customer Relations within 21 days.
No public claim emailVolotea asks you to complete a Property Irregularity Report at the airport baggage office before leaving the restricted collection area. Under its Conditions of Carriage every passenger must submit their own claim through the online form, which is the only accepted channel: damaged baggage within 7 days and delayed or lost baggage within 21 days. Volotea resolves claims within a maximum of six weeks.
No public claim emailEtihad asks you to report a delayed or damaged bag at the arrivals desk before leaving the airport to get a Property Irregularity Report. Damage found after leaving must be reported in writing within 7 days of collecting the bag, and a claim submitted within 21 days. A bag not returned within 21 days is deemed lost.
No public claim emailAir Canada asks you to report a delayed or damaged bag through its Baggage Recovery platform and keep the file reference. Reasonable interim expenses and reimbursement claims should be submitted within 21 days of receiving the bag. If a delayed bag is not located within 5 days, a declaration form with the Central Baggage Office is required.
No public claim emailSingapore Airlines asks you to lodge a delayed baggage report online or at the Lost and Found office when it operated your last flight, and to report damage immediately at the airport or within 7 days of arrival. Under its Conditions of Carriage, damage complaints are due within 7 days and delay complaints within 21 days. A bag not located after 7 days can move to a baggage claim form.
No public claim emailQantas sets strict time limits for reporting delayed or damaged checked baggage, and a report outside those limits may not be accepted. A bag that has not arrived is treated as delayed for up to 21 days and as lost from 22 days. Reasonable essential-purchase and reimbursement claims are made after a report, using the 10-character delayed-bag reference.
No public claim emailCroatia Airlines takes the report at the Lost and Found office of the arrival airport, where the PIR is issued. If the bag has not arrived within 5 days the inventory list goes to the Central Tracing Department, and after 45 days of tracing the bag is treated as lost. Its conditions of carriage require a written complaint within 7 days of receiving a damaged bag and within 21 days for a delayed one, with a two year limit for court action.
Public claim emailairBaltic takes the report at the arrival airport Lost and Found or in its self-service portal, which can no longer be used more than 4 days after the flight. Contents have to be described after 3 days and completed after 5, a bag delayed more than 21 days counts as lost, and receipts for essentials are due no later than 21 days after the bag comes back. Damage has to be reported within 7 days of receiving the bag.
No public claim emailIcelandair issues the PIR at the airport with a file number such as KEFFI12345. If nothing was reported there, the claim has to be filed online within 21 days, and damage discovered after leaving the airport within 7 days. Essentials are reimbursed up to USD 100 once the delay passes 24 hours, and the value of a bag is depreciated by 10 percent for every year of age.
No public claim emailAir Serbia accepts no liability for a delayed bag reported after you have left the arrivals hall, so the report belongs at the airport Lost and Found. After 5 days an inventory form for each bag goes to baggage services, after 21 days a compensation claim can be submitted, and the deadline for that claim is the 21st day from the date the bag should have been delivered to you.
Public claim emailSmartwings accepts a damaged bag or damaged contents only if reported at the latest 7 days after you receive the luggage, and a delay has to be reported to the handling partner before you leave the arrival hall. After 3 days without news the details go to the airline's claim address, the search runs for 4 weeks before the bag counts as lost, and expenses are claimed within 21 days of getting the bag back.
Public claim emailAir India files the PIR in the arrival hall and categorises a bag as lost when it cannot be traced for 21 days from the date of that report. Its conditions of carriage require a written complaint within 7 days of receiving damaged baggage and within 21 days for delay, with two years for legal action. The mishandled baggage statement can be generated online while the PIR is less than 60 days old.
No public claim emailOn international flights JAL takes the damage report at the airport before you leave, or within 7 days of receiving the bag, and states that it cannot accept a claim declared 8 days or more after receipt. A bag still missing after roughly 30 to 45 days moves to compensation, and the search can be extended to 100 days on request.
No public claim emailANA sets a declaration deadline of 21 days from the day after arrival for delayed or missing baggage and 7 days from arrival for damage, which has to be declared in writing on its damaged baggage form even when it was first reported by phone. Compensation for a bag that is never found is paid 30 to 45 days after arrival or after the delay was declared.
No public claim emailKorean Air asks for a delayed baggage report within 21 days of the delay and for damage to be reported to the airline within 7 days of picking the bag up, to the last carrier where several airlines were involved. The bag tag is needed to file, and compensation may be refused if the damaged bag was thrown away before the report was processed.
No public claim emailCathay Pacific requires written notice within 7 days of receiving a damaged bag and within 21 days from the date a delayed bag was made available, and states that a claim can be filed once the bag has not arrived within 21 days of the date it should have. The report is made at the Baggage Services counter in arrivals before customs, and its file reference opens the claim form.
No public claim emailAir Transat asks for the delayed bag inquiry no later than 21 days from the date the bag was returned, and for a lost baggage claim within 30 days, or 21 days on domestic flights, from the date it should have been delivered. A bag not found after 21 days is treated as lost. Damage not reported at the airport has to be filed within 7 days of receiving the bag, and the bag then reaches a repair shop within 45 days of the claim.
No public claim emailWestJet asks for a delayed baggage report within 12 hours of arriving at your destination and a damaged baggage report within 5 days, with the bag itself brought to the baggage services office within 7 days of receiving it. Baggage fees are refunded once a bag is deemed lost or has been missing for more than 21 days, and expense claims need the ten character report number with itemised receipts attached.
No public claim emailJetBlue asks for the online claim within four hours of landing, and within four hours of delivery when the bag was damaged during a delay, with photographs of the damage. Its contract of carriage adds a confirming written notice of any baggage claim within 21 days of the event, allows the airline 28 days to respond and sets one year from a written denial for legal action.
No public claim emailOn domestic itineraries Southwest asks for notice of a delayed or lost bag no later than four hours after the flight arrives or the bag is received, and for damage within 24 hours, reported in person at the baggage service office. International itineraries follow the Montreal Convention periods of seven days for damage and twenty-one for delay. If the bag is not located after five days the claim moves to the baggage claim portal with the incident number.
No public claim emailAlaska Airlines takes baggage reports in person at the arrival airport baggage service office, immediately for a damaged bag and within 24 hours for anything else. That office contacts you at least once a day for the first five days, after which the file moves to Central Baggage Service, and the search continues for up to six weeks from the date of travel.
No public claim emailRoyal Air Maroc takes the report at the Baggage Assistance desk in arrivals and gives you a file reference. If a delayed bag is not returned within 5 days of the report, it asks for a detailed inventory of the contents, online or by email to InventoryForm@royalairmaroc.com, to run a deeper search. A bag not delivered within 21 days of the report is considered lost, and the claim then goes through the online service claims form with the tag, the PIR, an itemised inventory with estimated values and invoices, bank details and any excess baggage ticket. Damage noticed after you have left the airport has to be reported within 7 days of arrival or delivery, at the airport with the bag or by a written claim, with the damage report, the tag stub, photographs and the bag's purchase or repair invoice.
No public claim emailEgyptAir sets out the complaint periods on its liability page: a written complaint within 7 days for damage to checked baggage and within 21 days for delay, both counted from the date the bag was placed at your disposal, with loss to be reported as soon as possible. The case is then sent to its baggage address, since the airline publishes no online baggage claim form.
Public claim emailSaudia asks you to report at the Baggage Service Office before leaving the arrival area and to complete the self-service claim within 48 hours, which creates the claim number. If the bag is not located within 10 days the claim has to be submitted within 11 days, and compensation for a damaged bag is requested within 7 days of the damage report.
Public claim emailSouth African Airways takes the report at its baggage services desk immediately on arrival or within 7 days of the incident, with damage reported within 24 hours on domestic flights and within 7 days internationally, and a delay complaint at the latest 21 days from the day the bag was placed at your disposal. It states that a fully completed claim is finalised in up to 21 working days.
Public claim emailChina Southern records the problem on a Baggage Transportation Accident Record filled in with you at the Baggage Service Office before you leave the airport. Keep that record and its reference, then submit the written claim through the airline's feedback route. Treat the Montreal Convention periods as binding: 7 days from receipt for a damaged bag and 21 days from delivery for a delayed one. China Southern restructured its baggage pages, so confirm the current deadline on its own site before you file.
No public claim emailKenya Airways opens the file at the baggage desk on arrival and issues a file reference number. It states that a compensation claim has to be made in writing within seven days of your arrival, to the nearest Kenya Airways airport office, quoting that reference. Receipts are required for the first needs allowance paid once the bag is more than 24 hours late.
No public claim emailEthiopian Airlines takes the report from its representative at the destination airport and requires damage to be reported before you leave the arrival hall. It runs a standard 25 day tracing period, with status updates daily for the first five days and every three days afterwards, and asks for the repair invoice together with the PIR when refunding a damaged bag.
No public claim emailAir Arabia asks you to go straight to its baggage services office at the destination airport, where a baggage claim reference number is issued. Tracing takes up to 21 days and the airline sends status updates by text to the registered number, and if the bag is not found within that period it explains the compensation process. No separate reporting deadline in days is published.
No public claim emailflydubai expects the report at the baggage services desk of the arrival airport straight away, which issues the PIR number used for everything afterwards. If you could not report there, a request has to be submitted within 7 days of arrival through the contact form under the subject for delayed or damaged baggage. A delayed bag still missing after 3 days needs its contents updated in the portal for the secondary search, and after 5 days the baggage inventory and claim form. Damage documents are uploaded within 7 days from the day you received the bag.
No public claim emailLATAM issues the Property Irregularity Report at the baggage claim area and the case is formalised on Report My Bag, reached from the QR code the agents hand over. If the bag is not located within 14 days, or 7 days on domestic flights inside Brazil, LATAM starts the compensation process, and the offer it makes stays valid for 1 year before the case closes. Damage found after you left the airport has to be raised within 7 days of the trip, as do missing items from a checked bag. On an itinerary with several carriers the claim belongs to the last airline on the ticket.
No public claim emailAvianca splits every baggage case at the 48-hour mark. Within 48 hours of arrival the baggage self-management form is the route; after 48 hours it is the complaints form. A delayed baggage claim has to be filed at the latest 21 days from the date the flight ended. Damage or pilferage follows the same 48-hour split. Avianca states that minor cuts, scratches, scrapes, dents and marks from ordinary handling that do not affect how the bag works are excluded from claims under the conditions attached to the ticket.
No public claim emailCopa asks for the delayed baggage report as soon as the flight arrives and says it sends status updates within 5 days, with the search itself running up to 21 days. Damaged baggage must be reported at the airport Baggage Services Office within 7 days of delivery so that it can be inspected in person; the page adds a 4-hour window on domestic flights and up to 7 days on international ones. Missing items from a checked bag go to the airport office immediately or through the missing items form no later than 7 days after arrival. On an itinerary with several carriers the delay claim belongs to the airline that flew the last leg.
No public claim emailThai Airways sets two different deadlines and both are written on its own baggage pages. A damaged bag has to be shown to the TG baggage service at the airport, and the written claim must reach TG baggage claim service within seven days of arrival; the airline states plainly that it does not cover baggage which was not reported at the airport and not claimed in writing inside that week. For a delayed bag the written reimbursement claim goes in as soon as possible and no later than 21 days after the bag is delivered back to you, with the PIR and every receipt attached. Thai treats a delay over 24 hours as the point where essential purchases start, and works to internal reference figures of 100 USD per person per case on international routes and 25 USD on domestic ones, which is guidance rather than an entitlement: the airline pays proven loss against documentation. Thai still quotes the older 1,288 SDR liability figure on its damage page rather than the current 1,519 SDR limit.
Public claim emailVietnam Airlines wants the report made in person at the lost baggage counter of the arrival airport, which issues the PIR and its reference number. Adding anything to that report has a deadline the airline states directly: no later than seven days from the date the baggage should have been received for damaged or lost baggage, and no later than 21 days for delayed baggage. The supplementary information goes on the PIR form itself and is sent to the lost baggage counter of the arrival airport, not to a central address. For lost baggage the airline directs passengers to WorldTracer to update the delivery address along the itinerary.
No public claim emailMalaysia Airlines runs both the report and the tracking through one Self-Service Baggage Reporting Portal, and the only deadline it publishes applies to damage: if you have already left the airport you can still report the damage through the portal within seven days of receiving your baggage. It publishes no deadline in days for a delayed bag, so the Montreal Convention period of 21 days from delivery governs the written claim. One point matters more than the deadline on a multi-carrier ticket: if the final flight of the itinerary is not operated by Malaysia Airlines, the airline says the report belongs to the carrier that flew it.
No public claim emailPhilippine Airlines asks for the report in person at the Baggage Assistance Counter in the arrival area, or through its Baggage Issue Reporting Portal if you cannot get there. It publishes one date that matters on an international ticket: if the bag has not been found by the seventh day after it was reported missing, you complete the Baggage Claim Form to move the case from a search into a claim. The airline sets out at length what it will not pay for, which is the ordinary wear and tear exclusion: cuts, scratches, scuffs, dents and marks, protruding parts such as straps, pockets, pull handles, wheels and zipper tabs, damage from improper or overpacking, and anything carried under a Limited Release tag.
Public claim emailSunExpress states its damage deadline twice and in the same terms: the written report is due within the legally stipulated period of seven days after the flight date, whether you noticed the damage at the airport or after leaving it, and it adds that it may ask why the damage was not reported at the airport. There is also a window most carriers do not publish: if no PIR could be created at the airport for an undelivered bag, you may still create the report within 48 hours of arrival using the baggage tag. After five days without the bag the airline asks to be told through the contact form, and at 21 days the bag is treated as lost and the compensation claim opens. Damaged medical equipment such as a wheelchair, rollator or walker has its own form regardless of where you live.
No public claim emailLuxair splits the case by what went wrong and gives each a deadline on its own page. Damage found at the airport goes to the baggage service desk, which issues a Damage Property Report; if you have already left, you have seven days from the date you received the bag to declare it, and Luxair asks for the baggage tag to still be attached. Items missing from inside the bag follow the same seven days. A delayed bag is reported at the desk or, at Luxembourg airport, online, and the PIR reference then tracks it. Essential purchases are reimbursed by email to the baggage claims team, and if the bag is still missing 21 days after arrival the compensation claim under the Montreal Convention opens through the complaint form.
Public claim emailCorendon writes both Montreal deadlines into its own FAQ: a damage notification made after leaving the airport must be submitted in writing within seven days of the baggage delivery date, and a delayed-delivery complaint within 21 days of the date the bag was delivered. One condition is stricter than most carriers state out loud. Corendon calls the Property Irregularity Report a mandatory document and says that where it cannot be submitted there is no right to compensation, so the report at the arrivals hall is not a formality. It also lists what it refuses: scratches, scrapes and dirt, bags with no tag, damage caused by the contents leaking or wetting, over-packed bags, and anything carried under a Limited Release label. Missing contents are directed to the police rather than to the airline.
No public claim emailRun the free check, organise the timeline and create one reviewable PDF without uploading claim documents to BagClaim.