Thai Airways delayed and lost baggage compensation
Use the verified report, tracking and claim routes below for delayed, damaged or lost baggage.
Thai Airways sets two different deadlines and both are written on its own baggage pages. A damaged bag has to be shown to the TG baggage service at the airport, and the written claim must reach TG baggage claim service within seven days of arrival; the airline states plainly that it does not cover baggage which was not reported at the airport and not claimed in writing inside that week. For a delayed bag the written reimbursement claim goes in as soon as possible and no later than 21 days after the bag is delivered back to you, with the PIR and every receipt attached. Thai treats a delay over 24 hours as the point where essential purchases start, and works to internal reference figures of 100 USD per person per case on international routes and 25 USD on domestic ones, which is guidance rather than an entitlement: the airline pays proven loss against documentation. Thai still quotes the older 1,288 SDR liability figure on its damage page rather than the current 1,519 SDR limit.
Report the baggage problem first, keep the PIR or file reference, then use the relevant claim route below. BagClaim does not submit the form or send documents to the airline.
Where to report, claim and follow up
Report at the TG baggage service desk
Report before leaving the airport and keep the copy of the report and the file reference number.
Open official routeSubmit a Passenger Property Claim Form
The written claim route once the bag is not found or has been returned damaged.
Open official routeDamaged baggage guidance
Lists the damage the airline refuses, including wear and tear and protruding parts.
Open official routePrepare these items before the form opens
- Property Irregularity Report
- Flight and baggage tag details
- Description and photographs of the damage
- Receipts for every expense claimed
- Contact details
A clean three-step handoff
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1
Report the baggage issue
Create the baggage report promptly and check that the passenger, flight and bag tag details are correct.
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2
Organise the evidence
Keep the report reference, travel proof, baggage tag, receipts, photographs and relevant airline messages.
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3
Submit and save confirmation
Use the official claim route, retain the exact submission date and keep every confirmation or case number.
Compensation and deadlines
Baggage compensation is based on documented loss, not a fixed tariff. For international journeys under the Montreal Convention, liability for delayed, damaged or lost luggage is normally capped at 1,519 SDR per passenger, roughly EUR 1,800 depending on exchange rates.
- Damaged baggage: written complaint within 7 days of receiving the bag.
- Delayed baggage: written expense claim within 21 days of the bag being returned.
- Lost baggage: usually treated as lost after 21 days, then claim the documented value of the bag and contents.
If no substantive reply arrives after about 21 days, send a written follow-up and ask for the exact basis of any refusal.
How to report and claim, step by step
No invented claim email
Thai Airways publishes a table of Lost and Found offices with one address per station; baggageclaim@thaiairways.com is the Bangkok desk. Send the claim to the station where the journey ended if it is listed, and keep Bangkok as the fallback.
Open Thai Airways baggage guidanceThai Airways baggage claim questions
How long do I have to complain about baggage?
For an international journey under the Montreal Convention the written complaint is due within 7 days of receiving a damaged bag and within 21 days of a delayed bag being returned to you. A bag that has not arrived within 21 days can be treated as lost. Individual carriers often set shorter reporting windows on top of that, so the deadline that binds you is the earlier of the two.
Where do I report the problem first?
Thai Airways sets two different deadlines and both are written on its own baggage pages. A damaged bag has to be shown to the TG baggage service at the airport, and the written claim must reach TG baggage claim service within seven days of arrival; the airline states plainly that it does not cover baggage which was not reported at the airport and not claimed in writing inside that week. For a delayed bag the written reimbursement claim goes in as soon as possible and no later than 21 days after the bag is delivered back to you, with the PIR and every receipt attached. Thai treats a delay over 24 hours as the point where essential purchases start, and works to internal reference figures of 100 USD per person per case on international routes and 25 USD on domestic ones, which is guidance rather than an entitlement: the airline pays proven loss against documentation. Thai still quotes the older 1,288 SDR liability figure on its damage page rather than the current 1,519 SDR limit.
Is there an email address for the claim?
Thai Airways publishes a table of Lost and Found offices with one address per station; baggageclaim@thaiairways.com is the Bangkok desk. Send the claim to the station where the journey ended if it is listed, and keep Bangkok as the fallback.
How much compensation can I expect?
Baggage compensation is documented loss, not a fixed tariff. The Montreal Convention caps the carrier's liability at 1,519 SDR per passenger, roughly EUR 1,800, and inside that ceiling you are paid what you can prove: receipted essential purchases for a delay, repair or replacement value for damage, and the evidenced value of the bag and its contents for a loss.
What if the airline never answers?
Silence is not a refusal and it does not stop the clock on your own rights. Send one written follow-up quoting the report reference and the date of the original claim, ask for a reasoned decision in writing, and keep every message. If the carrier still does not answer, the national enforcement body or the airline's listed dispute-resolution scheme is the next step, and court action stays open for two years from the date of arrival.
Put the timeline and evidence in one reviewable file.
BagClaim checks the case, drafts the letters and builds the PDF locally in your browser. You stay in control of the airline submission.
Check my claimLinks were automatically checked on 2026-09-02. Airline forms and requirements can change. Confirm the current instructions on the airline's own site before submitting. BagClaim is self-service software, not the airline and not legal advice.