Pricing

1. What you are buying

BagClaim is browser-based software. You are buying a single-use licence to generate and download one claim pack: a set of PDF documents produced by the app from the details and receipts you enter. Delivery is immediate: the files are generated in your browser and downloaded to your device.

This is a software product, not a legal service. BagClaim does not file claims for you, does not represent you, and does not take a percentage of whatever the airline pays you. The claim check is free; the pack is bought once, for one claim.

The price is set in euro. Stripe Managed Payments may show the matching local currency and the tax that applies where you are, so the amount above can differ from the euro base price. The amount you will be charged is shown in Stripe Checkout before you pay.

2. Money-back guarantee

If the airline formally rejects your claim, we refund your payment in full.

To request a refund, email us at hello@bagclaim.eu within 90 days of your purchase and attach the airline's written rejection. We refund to the original payment method within 14 days of receiving it.

The guarantee applies when you submitted the claim you built here, to the airline, using the pack we produced. It does not apply if the claim was never submitted, if it was submitted after the airline's own deadline, or if the information you entered was incomplete or incorrect.

This guarantee is in addition to your statutory rights and does not affect them.

3. What is in the Complete Claim Pack

One PDF file, built from the facts and documents you entered, in the order an airline reviewer reads them:

• A cover sheet with the readiness status, the itemised total you are requesting and the deadline that applies to your case.
• A claim summary: passenger, reply address, journey, carrier and flight, travel date, PIR reference and the liability framework for the route.
• An expense and value schedule, one line per claimed item, each assessed, with the requested total stated in one currency.
• An evidence and readiness list that marks which core documents are present and which are still missing.
• A draft claim letter naming the requested amount and its legal basis, ready to send under your own name.
• Submission steps for the operating airline, with its official report, claim, tracking and appeal routes where BagClaim has verified them.
• A follow-up draft for when the airline goes quiet, and a reconsideration draft for when it rejects the claim.
• Your uploaded documents as indexed evidence pages, each re-rendered as a flat image so that camera metadata and active file content are left behind.

Claim letters and the downloadable airline pack are generated in English for international filing.

Check the structure on example data before you buy: See sample pack

4. What stays free

The claim check costs nothing and needs no card:

• Claim type and route check
• Deadline and missing-evidence checklist
• Verified airline filing route where supported

You pay only when you decide to unlock the generated letters and download the pack.

5. Format and delivery

The pack is a single PDF file. Once BagClaim verifies with Stripe that the payment, BagClaim verifies the transaction and builds the PDF in your browser, so the download starts immediately. There is no waiting queue, no email delivery and no account to create.

Keep the claim-builder tab open until the PDF is downloaded. BagClaim has no claim database and cannot rebuild a pack from documents it never stored.

6. What the price does not buy

• BagClaim does not submit the claim for you and does not contact the airline on your behalf.
• BagClaim is self-service software, not a law firm, and does not provide legal advice.
• No result is promised. The airline decides what it reimburses, and an airline rejecting a claim is not a product defect.

7. Payment, refunds and terms

For this purchase, Stripe acts as merchant of record through Stripe Managed Payments for BagClaim purchases. Stripe Managed Payments takes the payment, issues the receipt or invoice and handles refund requests.

• Refund Policy for refunds and statutory withdrawal rights.
• Terms of Use for the product terms of this software.
• Stripe Managed Payments Buyer Support for a charge, invoice or refund request.