Pegasus Airlines delayed and lost baggage compensation
Use the verified report, tracking and claim routes below for delayed, damaged or lost baggage.
Pegasus asks you to go to the baggage office handling its flights before you leave the arrivals hall and have a Property Irregularity Report (PIR) prepared, with your PNR, ticket or boarding pass, baggage tag and ID. Its General Rules warn that a passenger who cannot present the baggage tag issued in their name together with the PIR loses all rights to a baggage claim. Damage that only shows later must be reported in writing within seven days of arrival, a delay claim within 21 days of the bag being placed at your disposal, and the right to sue expires after two years. The claim itself goes to the Pegasus Baggage Service through the online application in Pegasus Assistant, with the PIR, the tag, a contents list for a lost bag or the brand, model and purchase or repair invoices for a damaged one, and your bank details.
Report the baggage problem first, keep the PIR or file reference, then use the relevant claim route below. BagClaim does not submit the form or send documents to the airline.
Where to report, claim and follow up
Get a PIR before leaving arrivals
Bring the PNR, ticket or boarding pass, baggage tag and ID. Pegasus traces the file through WorldTracer.
Open official routeApply through Pegasus Assistant
After the PIR, the online application form in Pegasus Assistant opens the claim and shows its status. Send electronic copies of the PIR, ticket, tag and bank details (IBAN and BIC/SWIFT).
Open official routeDelayed Baggage Application
Linked from the Pegasus Help Center for delayed bags. Use the PIR reference.
Open official routePrepare these items before the form opens
- PIR
- PNR number, ticket and boarding pass
- Baggage tag issued in your name
- Contents list for a lost bag
- Bag brand, model and purchase or repair invoice for damage
- Bank details (IBAN, account holder, bank, BIC/SWIFT)
A clean three-step handoff
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1
Report the baggage issue
Create the baggage report promptly and check that the passenger, flight and bag tag details are correct.
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2
Organise the evidence
Keep the report reference, travel proof, baggage tag, receipts, photographs and relevant airline messages.
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3
Submit and save confirmation
Use the official claim route, retain the exact submission date and keep every confirmation or case number.
Compensation and deadlines
Baggage compensation is based on documented loss, not a fixed tariff. For international journeys under the Montreal Convention, liability for delayed, damaged or lost luggage is normally capped at 1,519 SDR per passenger, roughly EUR 1,800 depending on exchange rates.
- Damaged baggage: written complaint within 7 days of receiving the bag.
- Delayed baggage: written expense claim within 21 days of the bag being returned.
- Lost baggage: usually treated as lost after 21 days, then claim the documented value of the bag and contents.
If no substantive reply arrives after about 21 days, send a written follow-up and ask for the exact basis of any refusal.
How to report and claim, step by step
No invented claim email
Pegasus handles baggage claims through the Pegasus Assistant application and the Write to Us form, and does not publish a dedicated baggage-claim email on the verified pages.
Open Pegasus baggage guidancePegasus Airlines baggage claim questions
How long do I have to complain about baggage?
For an international journey under the Montreal Convention the written complaint is due within 7 days of receiving a damaged bag and within 21 days of a delayed bag being returned to you. A bag that has not arrived within 21 days can be treated as lost. Individual carriers often set shorter reporting windows on top of that, so the deadline that binds you is the earlier of the two.
Where do I report the problem first?
Pegasus asks you to go to the baggage office handling its flights before you leave the arrivals hall and have a Property Irregularity Report (PIR) prepared, with your PNR, ticket or boarding pass, baggage tag and ID. Its General Rules warn that a passenger who cannot present the baggage tag issued in their name together with the PIR loses all rights to a baggage claim. Damage that only shows later must be reported in writing within seven days of arrival, a delay claim within 21 days of the bag being placed at your disposal, and the right to sue expires after two years. The claim itself goes to the Pegasus Baggage Service through the online application in Pegasus Assistant, with the PIR, the tag, a contents list for a lost bag or the brand, model and purchase or repair invoices for a damaged one, and your bank details.
Is there an email address for the claim?
Pegasus handles baggage claims through the Pegasus Assistant application and the Write to Us form, and does not publish a dedicated baggage-claim email on the verified pages.
How much compensation can I expect?
Baggage compensation is documented loss, not a fixed tariff. The Montreal Convention caps the carrier's liability at 1,519 SDR per passenger, roughly EUR 1,800, and inside that ceiling you are paid what you can prove: receipted essential purchases for a delay, repair or replacement value for damage, and the evidenced value of the bag and its contents for a loss.
What if the airline never answers?
Silence is not a refusal and it does not stop the clock on your own rights. Send one written follow-up quoting the report reference and the date of the original claim, ask for a reasoned decision in writing, and keep every message. If the carrier still does not answer, the national enforcement body or the airline's listed dispute-resolution scheme is the next step, and court action stays open for two years from the date of arrival.
Put the timeline and evidence in one reviewable file.
BagClaim checks the case, drafts the letters and builds the PDF locally in your browser. You stay in control of the airline submission.
Check my claimLinks were automatically checked on 2026-10-12. Airline forms and requirements can change. Confirm the current instructions on the airline's own site before submitting. BagClaim is self-service software, not the airline and not legal advice.