Austrian Airlines delayed and lost baggage compensation
Use the verified report, tracking and claim routes below for delayed, damaged or lost baggage.
Austrian Airlines wants a delayed bag reported immediately, online or at the tracing office, and issues a PIR number such as VIEOS12345. Damaged baggage must be reported within seven days of the flight. Refunds for replacement items and a claim for a bag lost after more than 21 days both have a two-year deadline and go to Feedback Management.
Report the baggage problem first, keep the PIR or file reference, then use the relevant claim route below. BagClaim does not submit the form or send documents to the airline.
Where to report, claim and follow up
Report delayed or damaged baggage
Report immediately online or at the baggage tracing office and keep the PIR number, for example VIEOS12345.
Open official routeOpen the baggage delay contact form
Scroll to the Baggage delay section and attach the original loss report, purchase receipts and bank details, or post them to Feedback Management.
Open official routeTrack the baggage search
Use the reference number from the report to follow the search and complete the contents list after five days.
Open official routePrepare these items before the form opens
- PIR number
- Baggage tag
- Boarding pass
- Original receipts
- Bank details for payout
A clean three-step handoff
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1
Report the baggage issue
Create the baggage report promptly and check that the passenger, flight and bag tag details are correct.
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2
Organise the evidence
Keep the report reference, travel proof, baggage tag, receipts, photographs and relevant airline messages.
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3
Submit and save confirmation
Use the official claim route, retain the exact submission date and keep every confirmation or case number.
Compensation and deadlines
Baggage compensation is based on documented loss, not a fixed tariff. For international journeys under the Montreal Convention, liability for delayed, damaged or lost luggage is normally capped at 1,519 SDR per passenger, roughly EUR 1,800 depending on exchange rates.
- Damaged baggage: written complaint within 7 days of receiving the bag.
- Delayed baggage: written expense claim within 21 days of the bag being returned.
- Lost baggage: usually treated as lost after 21 days, then claim the documented value of the bag and contents.
If no substantive reply arrives after about 21 days, send a written follow-up and ask for the exact basis of any refusal.
How to report and claim, step by step
No invented claim email
Austrian Airlines routes refunds through its contact form or a postal address at Vienna Airport and passes damaged bags to Dolfi1920; no baggage-claim email is published on the verified baggage page.
Open Austrian Airlines baggage guidanceAustrian Airlines baggage claim questions
How long do I have to complain about baggage?
For an international journey under the Montreal Convention the written complaint is due within 7 days of receiving a damaged bag and within 21 days of a delayed bag being returned to you. A bag that has not arrived within 21 days can be treated as lost. Individual carriers often set shorter reporting windows on top of that, so the deadline that binds you is the earlier of the two.
Where do I report the problem first?
Austrian Airlines wants a delayed bag reported immediately, online or at the tracing office, and issues a PIR number such as VIEOS12345. Damaged baggage must be reported within seven days of the flight. Refunds for replacement items and a claim for a bag lost after more than 21 days both have a two-year deadline and go to Feedback Management.
Is there an email address for the claim?
Austrian Airlines routes refunds through its contact form or a postal address at Vienna Airport and passes damaged bags to Dolfi1920; no baggage-claim email is published on the verified baggage page.
How much compensation can I expect?
Baggage compensation is documented loss, not a fixed tariff. The Montreal Convention caps the carrier's liability at 1,519 SDR per passenger, roughly EUR 1,800, and inside that ceiling you are paid what you can prove: receipted essential purchases for a delay, repair or replacement value for damage, and the evidenced value of the bag and its contents for a loss.
What if the airline never answers?
Silence is not a refusal and it does not stop the clock on your own rights. Send one written follow-up quoting the report reference and the date of the original claim, ask for a reasoned decision in writing, and keep every message. If the carrier still does not answer, the national enforcement body or the airline's listed dispute-resolution scheme is the next step, and court action stays open for two years from the date of arrival.
Put the timeline and evidence in one reviewable file.
BagClaim checks the case, drafts the letters and builds the PDF locally in your browser. You stay in control of the airline submission.
Check my claimLinks were automatically checked on 2026-08-24. Airline forms and requirements can change. Confirm the current instructions on the airline's own site before submitting. BagClaim is self-service software, not the airline and not legal advice.