Vueling delayed and lost baggage compensation
Use the verified report, tracking and claim routes below for delayed, damaged or lost baggage.
Vueling accepts a claim for essentials only once 24 hours have passed since the PIR and the bag has been returned, and then within 21 days of getting it back. Damage has to be claimed within 7 calendar days of receiving the bag. Compensation for a bag still missing can be requested from 21 days after the PIR was opened.
Report the baggage problem first, keep the PIR or file reference, then use the relevant claim route below. BagClaim does not submit the form or send documents to the airline.
Where to report, claim and follow up
Get a Property Irregularity Report
Go to the Lost and Found office before leaving the baggage hall. Where the office uses a QR code, the digital PIR has to be created within 24 hours of arrival.
Open official routeClaim delay expenses
For basic necessities bought while the bag was missing. Attach the PIR code, the bag tag and every receipt.
Open official routeUpdate or follow the bag file
Add contents, change the delivery address or send tracker-device information to the search.
Open official routeClaim for damage or loss
Vueling handles damaged bags and the compensation claim after 21 days through this route rather than the expenses form.
Open official routePrepare these items before the form opens
- PIR code
- Bag tag
- Receipts for basic necessities
- Boarding pass
- Photographs of the damage
A clean three-step handoff
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1
Report the baggage issue
Create the baggage report promptly and check that the passenger, flight and bag tag details are correct.
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2
Organise the evidence
Keep the report reference, travel proof, baggage tag, receipts, photographs and relevant airline messages.
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3
Submit and save confirmation
Use the official claim route, retain the exact submission date and keep every confirmation or case number.
Compensation and deadlines
Baggage compensation is based on documented loss, not a fixed tariff. For international journeys under the Montreal Convention, liability for delayed, damaged or lost luggage is normally capped at 1,519 SDR per passenger, roughly EUR 1,800 depending on exchange rates.
- Damaged baggage: written complaint within 7 days of receiving the bag.
- Delayed baggage: written expense claim within 21 days of the bag being returned.
- Lost baggage: usually treated as lost after 21 days, then claim the documented value of the bag and contents.
If no substantive reply arrives after about 21 days, send a written follow-up and ask for the exact basis of any refusal.
How to report and claim, step by step
No invented claim email
Vueling takes baggage claims through its online assistants and publishes no baggage-claim email in the luggage incident help articles.
Open Vueling luggage incident helpVueling baggage claim questions
How long do I have to complain about baggage?
For an international journey under the Montreal Convention the written complaint is due within 7 days of receiving a damaged bag and within 21 days of a delayed bag being returned to you. A bag that has not arrived within 21 days can be treated as lost. Individual carriers often set shorter reporting windows on top of that, so the deadline that binds you is the earlier of the two.
Where do I report the problem first?
Vueling accepts a claim for essentials only once 24 hours have passed since the PIR and the bag has been returned, and then within 21 days of getting it back. Damage has to be claimed within 7 calendar days of receiving the bag. Compensation for a bag still missing can be requested from 21 days after the PIR was opened.
Is there an email address for the claim?
Vueling takes baggage claims through its online assistants and publishes no baggage-claim email in the luggage incident help articles.
How much compensation can I expect?
Baggage compensation is documented loss, not a fixed tariff. The Montreal Convention caps the carrier's liability at 1,519 SDR per passenger, roughly EUR 1,800, and inside that ceiling you are paid what you can prove: receipted essential purchases for a delay, repair or replacement value for damage, and the evidenced value of the bag and its contents for a loss.
What if the airline never answers?
Silence is not a refusal and it does not stop the clock on your own rights. Send one written follow-up quoting the report reference and the date of the original claim, ask for a reasoned decision in writing, and keep every message. If the carrier still does not answer, the national enforcement body or the airline's listed dispute-resolution scheme is the next step, and court action stays open for two years from the date of arrival.
Put the timeline and evidence in one reviewable file.
BagClaim checks the case, drafts the letters and builds the PDF locally in your browser. You stay in control of the airline submission.
Check my claimLinks were automatically checked on 2026-08-24. Airline forms and requirements can change. Confirm the current instructions on the airline's own site before submitting. BagClaim is self-service software, not the airline and not legal advice.